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Client Help Desk
Welcome to the Lela Homelife Help Desk! We're here to assist you with any questions, concerns, or issues you may have. Whether you need support with our solar products, energy efficiency services, or anything else, we're ready to help.
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Can I go solar without having a credit score?Yes, you can go solar without having a credit score through Lela Homelife. We offer flexible financing options and programs to help you achieve your solar energy goals, regardless of your credit history.
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What are some qualifications that homeowners must meet for solar qualification?To qualify for a solar energy system with Lela Homelife, homeowners must meet the following qualifications: Credit Score: A credit score of 650 or higher is preferred, but no credit options are also available. Homeownership: You must be the homeowner to qualify. Electric Bill: You must have an electric bill supported by the solar company. Roof Condition: Your roof must have sufficient sun exposure and be in good condition to support the solar panels. These qualifications help ensure that your home is suitable for a solar energy system and that you can benefit from the available financing and incentives.
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Does installing solar put a lien on my home?Installing solar panels does not typically place a lien on your home. However, if you finance your solar installation through a loan, some lenders may place a lien as collateral until the loan is paid off. It's important to discuss the terms with your lender. With leasing or Power Purchase Agreements (PPAs), a lien is generally not placed on the property, but the solar company may have certain rights regarding the system.
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Can I sell my house with solar panels?Yes, you can sell your house with solar panels. If you own the solar system outright, it can add value to your property and make it more attractive to buyers. If you have a loan or lease agreement, you can either pay off the remaining balance before selling or transfer the agreement to the new homeowner, subject to the lender or leasing company's approval. It’s important to communicate the benefits of the solar system to potential buyers.
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What happens if I have a PPA or solar loan and decide to sell my house?PPA (Power Purchase Agreement): If you have a PPA, the new homeowner will need to agree to take over the PPA contract. This means they will continue to purchase the electricity generated by the solar panels at the agreed rate. Ensure this transfer is possible and communicate this with potential buyers early in the process. Solar Loan: If you have a solar loan, you can either pay off the remaining balance before selling the house or transfer the loan to the new homeowner, if the lender allows it. The new owner may need to qualify for the loan, so it’s important to coordinate with your lender and potential buyers.
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Can I install solar panels on a multi-family home? How does it work?Yes, you can install solar panels on a multi-family home. There are a few options for how this can be implemented: Single System for Common Areas: Install a single solar system to offset the electricity used in common areas such as hallways, laundry rooms, and exterior lighting. This can be billed to the building's owner or HOA. Individual Systems for Each Unit: Install separate solar systems for each unit, with each system connected to the respective unit's meter. This allows each tenant to benefit directly from solar savings. Virtual Net Metering: In some areas, virtual net metering allows a single solar system’s output to be shared among multiple units in a building, allocating the generated electricity proportionally to each tenant’s bill.
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Will the utility company send me a check if I go solar?Whether you receive a check from your utility company depends on your location and the specific net metering policies in place. In many cases, excess energy generated by your solar system is credited to your account, reducing future bills rather than receiving direct payments. In some areas, if your system generates more electricity than you use over a billing cycle or year, you might receive a payment for the surplus energy, but this varies by utility and region.
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Are there maintenance costs associated with solar panels?Solar panels generally require minimal maintenance. Routine cleaning to remove debris and dirt can help maintain efficiency. Most solar panel systems come with warranties that cover maintenance and repairs for a certain period. It’s a good idea to check with your installer about specific maintenance needs and warranty coverage.
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How long do general solar panels last?Solar panels are designed to last 25-30 years or more. Most manufacturers provide a warranty guaranteeing that the panels will produce at a certain efficiency level for 20-25 years. Even after this period, panels can continue to produce electricity, though at a reduced efficiency.
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What happens during a power outage?During a power outage, standard grid-tied solar systems will shut down for safety reasons to prevent backfeeding electricity into the grid, which can endanger utility workers. However, if you have a solar battery storage system, it can provide backup power to your home during an outage.
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How do I know if my home is suitable for solar panels?A solar installer can conduct a site assessment to determine if your home is suitable for solar panels. Factors considered include the direction and pitch of your roof, shading from trees or other structures, and the condition of your roof. Homes with south-facing roofs and minimal shading are ideal for solar installations.
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How much will I save with solar panels?The amount you save with solar panels depends on several factors, including the size of your system, your energy usage, the cost of electricity in your area, and available incentives. On average, Our homeowners can save between 10-60% on their electricity bills. A solar savings calculator can provide a more personalized estimate based on your specific circumstances.
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Can installing solar panels increase my property taxes?In many states, installing solar panels will not increase your property taxes. Many states offer property tax exemptions for solar energy systems, meaning the added value of the solar installation is not included in property tax assessments. For example, California has a property tax exclusion for solar energy systems that lasts until 2024.
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How does the SMART program work in Massachusetts?The Solar Massachusetts Renewable Target (SMART) program provides fixed payments to solar energy system owners based on the amount of electricity their system generates. Payments are made over a 10-year period and are determined by a declining block structure, where the incentive value decreases as more solar is installed. The program is designed to encourage the adoption of solar energy in Massachusetts.
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How does net metering work?Net metering is a billing mechanism that allows solar energy system owners to receive credits for the excess electricity their systems produce and send back to the grid. These credits can offset the electricity you use from the grid, reducing your utility bills. The specific policies and rates for net metering can vary by state and utility company, so it's a good idea to check with your local utility provider for details.
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What are Solar Renewable Energy Certificates (SRECs)?Solar Renewable Energy Certificates (SRECs) are tradable certificates that represent the environmental benefits of generating one megawatt-hour (MWh) of solar electricity. Homeowners and businesses can earn SRECs for the electricity their solar systems produce and sell them to utilities or other entities that need to meet renewable energy mandates. The value of SRECs can vary based on market demand and state regulations.
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What is the Federal Solar Investment Tax Credit (ITC)?The Federal Solar Investment Tax Credit (ITC) is a tax credit that allows homeowners and businesses to deduct a percentage of the cost of installing a solar energy system from their federal taxes. As of now, the ITC provides a 30% tax credit for systems installed through 2022 and 22% for systems installed in 2023. This incentive can significantly reduce the overall cost of going solar.
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What is the Massachusetts Residential Renewable Energy Income Tax Credit?The Massachusetts Residential Renewable Energy Income Tax Credit allows homeowners to claim 15% of the cost of their solar installation, up to $1,000, against their state income taxes. This credit helps reduce the financial burden of installing a solar energy system.
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Can I combine multiple solar incentives to maximize savings?Yes, in many cases, you can combine multiple solar incentives to maximize your savings. For example, you can take advantage of the Federal ITC, state tax credits, local rebates, and net metering all at once. However, it's important to consult with a tax professional or a local solar installer to understand how these incentives interact and to ensure you are eligible for all the benefits available.
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What is the Renewable Energy Growth (REG) Program in Rhode Island?The Renewable Energy Growth (REG) Program offers fixed payments to solar energy system owners based on the amount of electricity their system generates. Participants sign a 15- to 20-year tariff with their utility, receiving fixed payments for every kilowatt-hour (kWh) produced. This program is available for both residential and commercial systems.
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How does the Renewable Energy Fund (REF) work in Rhode IslandThe Renewable Energy Fund (REF) provides grants for renewable energy projects, including solar installations. Managed by the Rhode Island Commerce Corporation, the REF offers grants based on system size and energy production for residential, commercial, and non-profit solar installations.
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What is net metering and how does it benefit Rhode Island residents?Net metering allows homeowners to receive credit for the excess electricity their solar energy system generates and sends back to the grid. These credits can offset electricity costs, reducing your overall utility bill. Net metering policies and credit rates can vary depending on your utility provider.
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Are solar energy systems in Rhode Island exempt from property taxes?Yes, solar energy systems in Rhode Island are exempt from property tax increases. This means the added value of your solar installation will not increase your property taxes, making solar an even more attractive investment.
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How can I find out what local solar incentives are available in Rhode Island?o find out what local solar incentives are available in Rhode Island, you can start by visiting the Database of State Incentives for Renewables & Efficiency (DSIRE) website, which provides comprehensive information on federal, state, and local incentives and policies. Additionally, you can check with your local utility company or a local solar installer for specific programs and incentives available to you.
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What is the current solar incentive offered by the Taunton Municipal Lighting Plant (TMLP)?The Taunton Municipal Lighting Plant (TMLP) currently offers a solar incentive program that provides up to $4,500 for eligible solar energy system installations. This program aims to help reduce the upfront costs of installing solar panels for Taunton residents.
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Who is eligible for the $4,500 solar incentive from TMLP?The $4,500 solar incentive from TMLP is available to residential customers of the Taunton Municipal Lighting Plant. To qualify, homeowners must install a solar energy system that meets the program's requirements and be customers in good standing with TMLP.
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How long do the solar panels provided by our partners last?The solar panels provided by our partners are designed to be highly durable and long-lasting. On average, these solar panels have a lifespan ranging from 25 to 50 years. Most manufacturers offer warranties that guarantee their panels will maintain a certain level of efficiency for at least 25 years. Even after the warranty period, many panels continue to produce electricity at a slightly reduced efficiency. This long lifespan ensures that your investment in solar energy will provide substantial returns and environmental benefits for decades to come.
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Is Lela Homelife a solar company?No, Lela Homelife is not just a solar company; it is a comprehensive home energy efficiency solutions provider with solar energy being our main product. At Lela Homelife, we offer a wide range of services designed to enhance your home's energy efficiency and overall comfort. Our services include: Mass Save: We help you access the Mass Save program, which provides energy assessments and incentives for energy-efficient home improvements. HVAC Services: Our team offers heating, ventilation, and air conditioning solutions to ensure your home remains comfortable year-round. Rooftop Solar: We design and install high-quality rooftop solar systems to help you harness the power of the sun. Commercial Solar: We provide solar solutions for businesses looking to reduce their energy costs and carbon footprint. Tree Removals: We offer tree removal services to ensure your solar panels receive maximum sunlight. Reroofing: Our reroofing services ensure your roof is in top condition before installing solar panels. Electrical Work: Our licensed electricians handle all necessary electrical work related to your solar installation and other home projects.
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Why Choose Lela Homelife for Solar?Customers should choose Lela Homelife for their solar needs for several compelling reasons: Comprehensive Solutions: We offer a full suite of energy efficiency services, ensuring that all aspects of your home's energy consumption are optimized. Expertise and Experience: Our team comprises highly skilled professionals with extensive experience in the solar and energy efficiency industry. High-Quality Products: We use top-tier solar panels and equipment to ensure maximum performance and longevity, with panels lasting between 25 to 50 years. Customer-Centric Approach: We are committed to providing exceptional customer service, tailored solutions, and ongoing support throughout your solar journey. Financial Incentives: In addition to competitive pricing, we help you access various state and federal incentives, rebates, and financing options to make solar more affordable. Environmental Impact: By choosing solar, you contribute to reducing greenhouse gas emissions and promoting sustainable energy sources. At Lela Homelife, we are dedicated to helping you achieve your energy efficiency goals while providing reliable and cost-effective solutions. Contact us today to learn more about how we can help you save money and energy.
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What discounts does Lela Homelife offer on roofing?Lela Homelife can provide substantial discounts on roofing services, with potential savings ranging from 50% to 100%, depending on your qualification. These discounts make it more affordable to ensure your roof is in top condition before installing solar panels.
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How long does it take for the system to be installed with Lela Homelife and its partners?he installation of a solar energy system with Lela Homelife and its partners typically takes within 60 days from the time of signing the contract. We strive to provide a seamless and efficient installation process to get your system up and running as quickly as possible.
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Who are Lela Homelife's partners?Lela Homelife partners with several leading companies in the solar and home improvement industries, including: SunPower Sunnova Empower Nomohub Incite LightReach Everbright Sunrun Posigen Alpine Roofing Development Paiva's Electric Nuza Roofing MDO Mortgage These partnerships ensure that we provide the highest quality products and services to our customers.
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